Normally a refund will be issued to you instantaneously. However in some cases the refund my take 2 working days and you will receive a refund confirmation mail within that period. Please note in refund cases, the concerned bank may take 4-7 working days to post a credit to your account.
This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received an order or any other case you are welcome to log a complaint by sending inquiry on our contact us page and we will provide you a quick resolution.
In cases, where you are not satisfied with the resolution. You can send escalation email keep subject as "Escalation - issue title" to firstname.lastname@example.org. Escalation requests will be accepted only after 8 days of the transaction.